Rates at checkout
Exact delivery options and rates should be confirmed at checkout once the final launch fulfilment setup is active.
Shipping & Returns
Launch order notes.
Simple shipping, returns, and support guidance for the launch. Final policy wording should be matched to Shopify's live policy settings before go-live.
Checkout
final rates
Launch
batch fulfilment
Support
order help
Small-batch stock
Venom is launching with limited early product runs. If a flavour sells out, restock notes should be handled through the email list.
Keep it clear
Returns policy text should match Mickey's final Shopify policy settings before launch. Use this page as the clear customer-facing summary.
Order support
How long does delivery take?
Delivery estimates depend on the selected checkout option and fulfilment setup. The checkout should be treated as the source of truth for shipping cost and timing.
Will I get tracking?
If tracking is available for the selected shipping method, the customer should receive tracking details after the order is fulfilled.
What if something arrives damaged or wrong?
Contact the Venom team with the order number and clear photos as soon as possible so they can help review the issue.
Can I change my order after placing it?
Contact support quickly with the order number. Changes are not guaranteed once fulfilment has started, but the team can advise what is possible.